Privacy Policy

1. Introduction

At First Rank, your privacy and the safety of our users—especially students—are of the utmost importance. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our mobile application or website (collectively, the "Platform").

By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

a. Personal Information

• Full name
• Date of birth
• Email address
• Mobile number
• School/class details
• Parent or guardian contact details (if applicable)

b. Usage Data

• Device type and operating system
• IP address and geolocation
• Interaction logs with AI tutor
• Study preferences, test scores, and performance data
• Subscription plan and transaction history

c. Parental/Guardian Information

When users are under 18, we may collect guardian contact information to ensure oversight and consent.

3. How We Use Your Information

We use your information to:

• Provide personalized educational services and AI-based learning.
• Generate tailored study plans and mock tests.
• Enable voice and text-based interaction with the AI teacher.
• Offer suggestions and reminders based on curriculum progress.
• Monitor content to ensure safety and appropriateness.
• Provide customer service and respond to inquiries.
• Send necessary notifications related to app usage, new features, or account activity.
• Comply with legal obligations or school regulations.

4. Safety & Content Filtering

We implement AI-driven moderation tools to:

• Block offensive language, explicit terms, and anti-social content.
• Alert students about safe usage practices.
• Prevent exposure to harmful, violent, or inappropriate content.
• Monitor suspicious behavior patterns for underage users.

This helps create a secure digital learning environment and supports school and parental safety expectations.

5. Data Storage & Retention

Your information is stored on secure, encrypted servers compliant with industry standards. We retain:

• Personal data as long as your account remains active.
• Performance and usage logs for analytics and educational tracking.
• Subscription and transaction records for audit and compliance purposes.

You can request deletion of your data by contacting: Click to view contact email

6. Sharing & Disclosure

We do not sell or rent your personal data.

We may share information with:

• Parents/guardians for monitoring student activity (for users under 18).
• Schools and educational institutions when students are enrolled via bulk licensing.
• Payment processors (e.g., Razorpay, Stripe) for secure subscription handling.
• Legal authorities, if required by law or in the case of suspected misuse.

All third-party partners are bound by confidentiality and data protection agreements.

7. Children's Privacy

We take special care to protect children's data:

• Students under 18 must use the platform with parental or school approval.
• AI filters prevent exposure to adult content, explicit language, or dangerous topics.
• Parents can request full transparency of usage history and learning progress.

8. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Maintain session activity
• Track app performance and usage patterns
• Personalize the learning experience

You may disable cookies through browser settings, although this may impact certain features.

9. Third-Party Services

Our app may include links to third-party services (e.g., educational videos, payment portals). We are not responsible for the data practices of those sites. Please review their privacy policies separately.

10. Data Security

We implement robust security measures:

• SSL encryption
• Role-based access control
• Regular audits and vulnerability assessments
• Secure API protocols for AI queries

Despite these measures, no method of electronic transmission or storage is 100% secure. We strive to use the best tools to protect your data.

11. Your Rights

You have the right to:

• Access your stored data
• Request data correction or deletion
• Opt out of non-essential communications
• Lodge a complaint with data protection authorities (if applicable)

To exercise any of the above, please email: Click to view contact email

12. Updates to This Policy

We may revise this Privacy Policy from time to time. When we do:

• We will update the "Effective Date"
• Notify you through in-app alerts or emails

Continued use of the platform implies acceptance of the revised policy.

13. Contact Us

For any questions, requests, or complaints regarding your privacy, please contact:
Click to view contact email